1. What is GEP ECOTECH?
GEP ECOTECH is a global leader in solid waste processing solutions, specializing in designing and manufacturing shredders, granulators, waste sorting systems, RDF production lines, and other recycling equipment.
2. How can I get a quotation?
You can request a quote by sending an RFQ (Request for Quotation) via our website or email. We will provide a detailed technical specification sheet within 48 hours. Commercial offers are valid for 30 calendar days.
3. What are the standard trade terms (Incoterms) you offer?
We support various Incoterms, including:
- EXW – Ex Works (Factory Pickup)
- FOB – Free on Board (Shanghai Port)
- CIF – Cost, Insurance, and Freight (Destination Port)
- DAP – Delivered at Place (Door-to-Door Available)
We can assist with customs clearance and local delivery if needed.
4. What documents do you provide with the shipment?
We provide a full set of standard export documents, including:
- Commercial Invoice
- Packing List
- Bill of Lading (B/L) or Airway Bill
- Certificate of Origin (if required)
- CE/ISO certification (if applicable)
Additional documents such as SGS/BV inspection reports or embassy certifications can be arranged upon request.
5. How is the equipment shipped?
We offer flexible shipping options:
- Small equipment: Sent via express services like DHL, UPS, or FedEx.
- Large machinery: Shipped via sea freight (LCL or FCL).
- Complete plants: Transported via full container loads (FCL) or Ro-Ro vessels.
We provide logistics assistance, including export clearance and shipping arrangements.
6. How long does production and delivery take?
- Standard machines: 7-10 days after payment clearance.
- Custom-built equipment: 25-35 days for manufacturing and shipping.
- Turnkey plants: 45-60 days, depending on project complexity.
7. Do you offer installation and training services?
Yes, we provide on-site installation and technical training for large projects. Alternatively, we offer remote video guidance and detailed manuals for self-installation.
8. Do I need import licenses or permits for purchasing your equipment?
Import regulations vary by country. We recommend checking with your local customs office. If required, we can assist with:
- HS codes
- Certificates of compliance
- Customs documentation
9. Can I visit your factory before placing an order?
Yes, we welcome factory visits. Our facilities are equipped with advanced manufacturing and testing capabilities. We also offer virtual factory tours upon request.
10. How can I get technical support after purchasing the equipment?
We provide 24/7 customer support, including:
- Remote assistance via email, phone, or video call.
- On-site technical support for major installations.
- Spare parts supply and maintenance guidance.
For urgent support, contact export@gepecotech.com or your assigned project manager.